Terms and Conditions

1. Scope of application

The following terms and conditions apply to all orders placed via our online shop.

2. Contracting parties, customer service

The purchase contract is established with Haldon Clark Limited. You can find further details on us on our company details page. You can contact our customer service for questions or complaints via email or call us at +43 1 3649047.

3. Conclusion of the contract

The presentation of the products in the online shop is a non-binding online catalogue and does not represent a legally binding offer. By clicking on the order button you place a binding order for the goods contained in the shopping cart. The confirmation of the receipt of the order occurs through an automated email that is sent upon receiving the order. With this email confirmation the purchase contract becomes legally effective.
This is the case unless you have selected to pay via SOFORT transfer. Then the purchase contract always becomes effective with the confirmation of the payment order by the payment service provider.
This is the case unless you have selected to pay via PayPal. Then the purchase contract always becomes effective with the confirmation of the payment order by the payment service provider.
This is the case unless you have selected to pay via credit card. Then the purchase contract always becomes effective with the confirmation of the payment order by the payment service provider.
This is the case unless you have selected to pay via payment in advance. Then the purchase contract always becomes effective with the confirmation of the payment order by the payment service provider.
This is the case unless you have selected to pay via cash. Then the purchase contract always becomes effective with the confirmation of the payment order by the payment service provider.

The condition for an effective conclusion of the contract is always the fact that the order process is concluded when the order is placed.

4. Shipping costs

Shipping costs are added to the product prices shown. You can find out more about the shipping costs in the offer section.

5. Payment

Payment can be done through SOFORT transfer, PayPal, credit card, payment in advance or cash payment.

• SOFORT transfer
  You can pay as customary via your online banking service using PIN and TAN.
• PayPal
  You can pay via PayPal. You will need to log in or sign up to PayPal, verify your account with your access data, and confirm payment with us (with the exception of guest users). Further details are available during the order process.
• Credit cards
  You can pay with your Visa, MasterCard or Maestro. The credit card details are encrypted and are never stored on our server. The processing is done by our partner Stripe. 
• Payment in advance
  If you chose this option we will provide you with our banking details in the order confirmation notice and will ship the order upon receipt of payment.

6. Collection by the customer

We only offer the delivery route. Unfortunately, we do not offer collection by the customer at this time.

7. Retention of ownership

The goods remain our property until full payment has been made.

8. Damages in transit

If the delivered goods have clearly received damage in transit, please notify the delivery service that you want to make a complaint and contact us immediately. Any failure to make a complaint or to initiate contact has no consequences for your statutory claims and their enforcement, in particular this does not affect your warranty rights. However, you do help us to make our own claims with the carrier or transport insurance.

9. Cooling-off period

The following contains information on the conditions and consequences of the statutory right to cancel a purchase.

Cancellation policy

Right of cancellation

You have the right to withdraw from this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day that you, or a third party who is not the carrier, took possession of the goods.

To exercise your right to cancel, you must contact us at

Haldon Clark Limited
Mellergasse OG 21
1230 Vienna
Austria

by means of a clear statement (e.g. with a letter sent by post, fax, or email) to inform us of the decision to withdraw from the contract. You can electronically fill in and send a template withdrawal form or any similar clear statement through our website. If you choose to exercise this option, we will send you an email confirming receipt of this cancellation.

In order to maintain the cancellation period, it is sufficient that you send us the notice of the exercising of the right to cancel before the cancellation period has lapsed.

Consequences of cancellation

If you cancel the contract, then we must return all payments we have received from you, including the shipping costs (with the exception of additional costs resulting from your choosing a form of shipping that differed from our standard method) no more than 30 days after receiving your notice of your cancellation of the contract. For this return of payment we will use the same payment method that you used during the original transaction, unless we have specifically agreed something else with you. In no case will we charge you repayment fees.

You must return the goods to us immediately and in any event not later than 14 days from the date on which you informed us of the cancellation of this contract.

We bear the cost of returning the goods.

Should you be unable to return the received goods or only partially return them or only in a deteriorated condition or similar, then you must pay us compensation. For the deterioration of the goods or for uses made of them, you must only pay compensation as long as the use or the deterioration is due to a handling of the goods that goes beyond examining its features and functions. The term “examining the features and functions” is understood to mean the testing of a product as far as would be possible and customary in an offline retail store.

End of cancellation policy

10. Record of the contractual text

We store the contractual text and send you the order details as well as our terms and conditions via email. You can also read and download our terms and conditions at any time on this page. You can review your past orders at the customer login page.

11. The contract language

The language available for the contract conclusion is German and English.

12. Notice regarding battery legislation

As our shipments can contain batteries and rechargeable batteries, we are obliged to inform you of the following according to the battery legislation (BattG): Batteries and rechargeable batteries must not be disposed of in household waste and you are legally obliged to return used batteries and rechargeable batteries. Used batteries can contain harmful substances that can damage the environment or your health if not properly stored or disposed of. Batteries also contain crucial raw materials such as iron, zinc, manganese or nickel that can be utilized. You can return the batteries to us after use or return them free of charge to a suitable facility near you (e.g. commercial outlets, communal collection points, or our dispatch warehouse). Hereby, the return of batteries by the end user at commercial outlets is limited to a reasonable amount of batteries as well as used batteries that the store offers or has offered as new batteries.

The symbol with the crossed out bin means that you may not dispose of batteries and rechargeable batteries in household waste. Under this symbol you will find the following symbols, included here with their meanings:
Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains mercury